ChatBot is an AI-driven platform designed to automate customer interactions across various channels. It leverages AI to generate responses, provide 24/7 support, and enhance customer satisfaction.
Key Features:
- AI-Powered Customer Service: Automates responses using AI, providing instant support.
- Multichannel Communication: Integrates with websites, LiveChat, Messenger, and Slack.
- AI-Generated Replies: Uses AI to create dynamic and relevant responses.
- Visual Builder: Offers a drag-and-drop interface for creating chatbot flows without coding.
- One-Click Templates: Provides pre-built templates for common chatbot functions.
- Integration Ecosystem: Connects with tools like Shopify, Salesforce, and Google Calendar.
Use Cases:
- Customer Support Automation: Handles FAQs, troubleshoots issues, and escalates complex queries.
- Sales Lead Qualification: Identifies and segments potential leads.
- Marketing Engagement: Proactively engages website visitors with product recommendations.
- Internal Communications: Streamlines office workflows via Slack integration.
