HelpDesk is a ticketing system designed to streamline customer support and enhance team productivity. It offers a range of features, including:
- AI-powered tools: Summarize tickets, enhance text, detect languages, and suggest tags.
- Automation: Automate repetitive tasks to reduce manual effort and improve response times.
- Multichannel support: Manage messages from various channels in one place.
- Team collaboration: Create dedicated teams and solve customer cases together.
- Integrations: Connect with everyday tools through the marketplace.
- Reporting and analytics: Track ticket volume, response times, and customer satisfaction.
HelpDesk targets businesses of all sizes, offering tailored solutions for small businesses, enterprises, and IT help desks. It emphasizes data security, GDPR compliance, and provides 24/7/365 support.
